Terms of Use
GENERAL
The website «https://tcsike.com» is the online store for the exhibition, distribution of products, and provision of printing and other services via the Internet, owned by the company «TYPE COLOR SERVICE I.K.E.» based in VI.PE. N. Santas 54500 Kilkis, VAT number 802224355, Tax Office of Kilkis (Kilkis Goumenissas), GEMI (General Commercial Registry) number 172471335000, contact tel. +30 2341 075569 and email address info@tcsike.com.
Our company operates according to the principles of consumer protection, transparency, impartiality, technological neutrality, professional ethics, ethical conduct and respect for privacy, protection of personal data and protection of vulnerable groups, as defined by law.
GENERAL TERMS AND CONDITIONS
By entering, navigating, using, or placing an order and purchasing, you unconditionally agree to the following terms, which apply to the entire content of this specific website and concern all services provided by us in any way. Consequently, the visitor/user must carefully read and fully understand these terms prior to using the services provided online, and if they do not agree, they must refrain from using the services and the website. You are also kindly requested to check the content of the terms of use for any potential changes, as they may be revised and updated at any time and without notice, following any changes in Greek and European legislation regarding the terms of use of the internet. The change of terms does not apply to orders that have already been placed. Continued use of this website even after any changes implies your unconditional acceptance of these terms.
These terms and conditions are formulated taking into account both the rapid development of technology and the internet, and the relevant legislation on these matters in general.
The purpose of our company is the optimal service of our customers, through our website and our e-shop and through the internet, in order to get to know our services and our products and to be informed directly about them.
Our website and online store is dedicated to providing printing, binding and related services and the sale of printing products and other items.
Our company is committed to providing complete, valid and accurate information on its website for the services provided as well as a full description of the products available and guarantees their quality, but reserves the right to be responsible for any technical or typographical errors that may have occurred unintentionally or for any color deviations from reality that may exist in the photos of the products of our online store.
Our company may at any time and without any notice proceed to add, remove, modify, or temporarily suspend the availability of products or services. However, it guarantees timely notification of customers regarding their unavailability. Our online store bears no responsibility for customer technical issues, nor for acts or omissions of third parties, or interventions in services provided or products it has supplied.
INTELLECTUAL PROPERTY
The entire design of the website and its content with the texts, drawings, images, graphics, photographs for the services and products provided are the intellectual property of our company and are protected according to the relevant provisions of Greek law, European law and international conventions. Any text or image or logos of products or services belong to our company or are used with the permission of the respective owners and are protected by Greek and international laws on trademarks and industrial and intellectual property and unfair competition.
SAFETY
We recognise the importance of the security of electronic transactions and your Personal Data and we take every necessary measure for this purpose, using modern security protocols and modern and advanced methods.
The information you provide us with your personal details and your transactions are secure and confidential.
Your security is achieved through your identification using your username and personal secret password, which you obtain when you become a member of the website. Your personal details are only displayed when your username and personal secret password are provided to us. You are the only one who has access to these details and you must take care to safeguard them so that they remain secret and third parties do not have access to them. In this event, you must inform us promptly, otherwise our company is not liable for their use by unauthorised persons.
We advise you to create passwords using not only letters and numbers but also symbols.
The bank card details are not stored on the company's storage media during the transaction. All transactions you make through our online store are governed by international and European law, as well as by the Consumer Protection Act for distance sales.
CONFIDENTIALITY OF TRANSACTIONS
The information you provide us as users/members by submitting a form online is confidential and we use it only to the extent necessary in the context of the services provided, in order to contact you regarding your identification as a customer,
the confirmation of your order, its delivery to wherever you instruct us, keeping you informed about any new services or products provided by our company, special prices, offers and news.
Only authorised employees have access to this information and carry out the above actions solely for your service and the processing of the transaction.
Our company does not disclose any customer or transaction details to third parties, unless you consent or we are required to do so by a court order or other authority.
Third parties - necessary for the completion of our purpose, namely the service of our customers, who are contractually bound to maintain your confidentiality - are used.
PRIVACY STATEMENT – PROTECTION OF PERSONAL DATA
However, an essential prerequisite for starting our transaction is the disclosure by you of certain personal data, including – as a strict minimum necessary – in order to manage your registration and identification as a user, to manage product purchases or the provision of services (i.e. the execution of the sales or service provision contract, such as receiving the order, invoicing, payment, and delivery thereof), to answer any questions you may have, or to provide further information, clarifications, offers, and advertisements, should you so wish.
Depending on the purpose of processing and solely in order to serve you, as stated above, we need to process data concerning you that you disclose to us. You may be asked to provide, on a case-by-case basis, identifying information such as your full name, your status (business or individual), the address to which the products sold are to be dispatched (street, city, postcode), your contact details, including your preferred telephone number, which will be used to serve you better, your email address, username and password, financial information such as payment details or card number, and/or company details for issuing an invoice (VAT number, tax office, profession, etc.). We also process any photographs you send us in order to carry out your orders.
The legal basis for processing your personal data depends on the purpose of the processing: it is necessary for the proper performance of sales contracts or the provision of printing and other services, the processing of collections and payments, informing you of any outstanding balances, general communication, the handling of complaints, and the handling of your requests, or it is based on the consent you have given for offers, advertisements and commercial promotions. We also have a legitimate interest in processing your data because we are legally obliged to comply with the legislation in general, including data protection legislation, always respecting your individual rights and freedoms.
The submission of your personal data – information by you means that you consent to their use by our company for the reasons stated in the Privacy Policy.
At any given time, you have the right to be informed and to access them, to complete and correct inaccurate data, to delete unnecessary data of yours, to data portability, upon request, as well as the right to object to the further processing of your details with restriction of their processing. You may also withdraw your consent / object to the processing of your personal data, as well as make use of any of your rights in the event of unlawful processing. You exercise your rights by contacting our company, as stated above, with our commitment that we will reply to you within one month of receiving your request.
In the event that you do not receive a (timely) response, or if you are not satisfied with the response from our company, you have the right to submit a complaint to the Hellenic Data Protection Authority (Kifisias 1-3, PC 115 23, Athens, Tel. 210 64756000, E-mail: contact@dpa.gr).
Our company processes your data in accordance with the General Data Protection Regulation and, in general, the applicable national and European legislative and regulatory framework for the protection of personal data.
